Terms and Conditions for UK Services

These service terms and conditions set out the basis on which we provide our services to customers in the United Kingdom. By making a booking, confirming an order, or accepting a quotation, you agree to be bound by these terms. Please read them carefully before proceeding. They are intended to clarify how the booking process works, what payments are required, when cancellations may apply, how liability is limited, and how waste regulations are handled where relevant. If any part of these terms is unclear, you should review them before submitting a request for service.

Our services may include one-off jobs, scheduled visits, repeat arrangements, or project-based work. The exact scope of each service agreement will depend on the information provided at the time of booking and any written confirmation issued afterwards. Unless otherwise agreed in writing, these terms apply to all service requests and any related work carried out by us. We reserve the right to refuse a booking if the information provided is incomplete, inaccurate, or inconsistent with the service requested.

In these service terms, references to “you” and “your” mean the customer, client, or person making the booking. References to “we”, “us”, and “our” mean the service provider. Any reference to a “working day” means a day other than a Saturday, Sunday, or public holiday in England and Wales. Headings are for convenience only and do not affect interpretation. Unless the context requires otherwise, singular terms include plural meanings and vice versa.

Booking Process

All bookings must be made through an approved booking channel and are subject to availability. A booking request does not create a binding contract until we have confirmed acceptance, either verbally or in writing. We may ask for details about the job, the location, access arrangements, timing preferences, and any special requirements. If the work depends on a survey, inspection, or further assessment, the final service terms may only be confirmed after that review.

Once a booking is accepted, we will usually provide an agreed date, time window, or schedule. You must ensure that the premises, site, or property is accessible and ready for the work to begin. Any delays caused by missing information, restricted access, unsafe conditions, or the absence of necessary permissions may lead to additional charges or a change to the booking. We may amend the appointment if operational needs, weather, traffic, staff availability, or supply issues make this reasonably necessary.

You are responsible for checking that all booking information is accurate, including addresses, service instructions, item descriptions, and any hazard warnings. If the details change after confirmation, you must notify us as soon as possible. We are not responsible for delays, additional costs, or unsuitable outcomes caused by incorrect or incomplete information supplied by you. Where the service depends on third-party access, permits, or building management approval, you must arrange these in advance unless we expressly agree otherwise.

Payments and Charges

Prices will be based on the quotation, service estimate, price list, or confirmed order provided to you. Unless stated otherwise, all charges are in pounds sterling and may be subject to VAT where applicable. Any estimate is given in good faith but may change if the scope of work differs from the information originally supplied. Additional charges may apply for waiting time, extra labour, emergency attendance, specialist equipment, disposal costs, out-of-hours work, or any variation requested by you.

Unless we agree alternative terms in writing, payment must be made in full on or before the service date, or immediately after completion where invoicing is permitted. We may require a deposit, part payment, or pre-authorisation before scheduling the service. If payment is made by bank transfer, card, or another approved method, you must ensure funds are available and the payment is successfully completed. We reserve the right to suspend, cancel, or withhold services if payment is overdue or if there is a reasonable risk of non-payment.

Where a booking is made on behalf of a business, organisation, landlord, or other entity, the person placing the order confirms that they have authority to do so. That person, or the named account holder where applicable, will remain responsible for payment unless we have agreed otherwise in writing. Late payments may result in interest, recovery costs, administration fees, or other lawful charges. We may also decline future work until outstanding balances have been cleared.

Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type of service, the resources reserved, and whether specialist staff or materials have already been allocated. If you cancel after we have incurred costs, prepared for the appointment, or dispatched personnel, you may be charged a cancellation fee or any direct costs that cannot reasonably be recovered.

If you fail to attend, fail to provide access, refuse the service on arrival without valid reason, or are otherwise unavailable at the agreed time, this may be treated as a missed appointment. In such cases, we may charge the full fee or a reasonable portion of it, together with any travel, disposal, or administrative costs already incurred. If we need to reschedule for operational reasons, we will aim to give notice and offer a new appointment where practical.

We may cancel a booking if continuing would be unsafe, unlawful, commercially impractical, or impossible due to events outside our control. This may include severe weather, transport disruption, illness, equipment failure, supply issues, or access restrictions. If we cancel in these circumstances, our liability is limited to refunding any prepaid amount for the unperformed part of the service, unless the law requires otherwise. We will not normally be responsible for indirect losses arising from a cancellation or change to the schedule.

Service Standards and Customer Responsibilities

We will use reasonable care and skill when providing the service and will aim to complete the work in a professional manner. However, the quality and timing of performance may depend on the information, cooperation, and facilities you provide. You must ensure that the work area is safe, suitable, and free from unnecessary obstruction. Any items that are fragile, valuable, hazardous, or otherwise sensitive should be identified before the service begins.

You must take reasonable steps to protect floors, furniture, fixtures, equipment, and personal belongings unless we have expressly agreed to handle them. If you ask us to move, disconnect, dismantle, or handle items, you do so at your own risk unless the law says otherwise or we have agreed to specific responsibility in writing. You should also remove confidential documents, cash, jewellery, and other valuables before the appointment where appropriate.

If the service is delayed or made more difficult by the actions or omissions of you, your household, your employees, contractors, tenants, or visitors, we may charge for any extra time or wasted attendance. Where a follow-up visit is required because of incomplete preparation or because agreed access was not provided, a further fee may apply. We are not liable for failure to perform where the failure is caused by inaccurate instructions, hidden defects, or conditions that could not reasonably have been identified in advance.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we will not be liable for losses that are indirect, incidental, consequential, or purely economic, including loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.

Our total liability arising out of or in connection with any service shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. This limitation applies whether the claim is based on contract, tort, negligence, misrepresentation, restitution, or otherwise. It also applies to any failure to deliver on time, except where delay was caused by our wilful misconduct or other liability that cannot be excluded.

Where materials, goods, or equipment are supplied as part of the service, any manufacturer or supplier warranty will apply in addition to, and not instead of, your statutory rights. We do not guarantee that the service will achieve a particular commercial or financial outcome unless this has been expressly agreed in writing. You remain responsible for obtaining insurance cover appropriate to your own circumstances, including property, business interruption, and contents cover where relevant.

Waste Regulations and Disposal

Where our services involve the removal, handling, transport, storage, or disposal of waste, both parties must comply with applicable UK waste legislation and any related environmental obligations. We will only handle waste that falls within the scope of our agreed services and any legal permissions we hold. You must not present prohibited, hazardous, illegal, contaminated, or incorrectly described materials unless we have specifically agreed in advance that they may be accepted.

You confirm that any waste handed to us is correctly described and is not subject to special restrictions unless disclosed before collection. If the waste is hazardous or may require special treatment, you must tell us before the service begins. If waste is misdeclared, incorrectly segregated, or contains items that are not permitted, we may refuse collection, charge additional fees, or arrange appropriate disposal at your expense where lawful to do so. You are responsible for all accurate declarations relating to the nature and origin of the waste.

Where required by law, we may keep records, transfer notes, duty of care documentation, or other evidence relating to the waste handled under the service. You agree to cooperate with any reasonable request for information needed to satisfy regulatory requirements. If the service includes clearance from domestic or commercial premises, you are responsible for confirming that you have the right to authorise removal of the relevant items and that no items are to be retained unless expressly agreed. Any materials excluded from collection remain your responsibility.

Termination, Variation, and General Provisions

We may suspend or terminate a service arrangement if you materially breach these terms, fail to pay sums due, provide unsafe working conditions, or act in a way that makes performance impractical or unlawful. If termination occurs after work has started, you must pay for the work already completed and any costs we have reasonably incurred. You may also cease using our services at any time, subject to any applicable cancellation charges or outstanding payments.

We may update these service conditions from time to time. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or agreed otherwise. No variation to these terms will be effective unless made in writing or clearly confirmed by us. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms do not create a partnership, joint venture, employment relationship, or agency arrangement between us and you unless expressly stated. A failure to enforce any right or remedy will not waive that right or remedy. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except where the law provides otherwise.

Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, or from the provision of services under them, shall be governed by and interpreted in accordance with the laws of England and Wales unless we state otherwise in writing. If you are based elsewhere in the United Kingdom, this governing law provision will still apply to the extent permitted by law and subject to any mandatory consumer protections that cannot be excluded.

Any dispute should, where possible, be resolved through good-faith discussion and reasonable cooperation before formal proceedings are started. If court proceedings become necessary, the courts of England and Wales will have exclusive jurisdiction, unless mandatory law gives you the right to bring proceedings elsewhere. Nothing in this clause prevents either party from seeking urgent injunctive relief or other interim remedies where appropriate.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these UK service terms and conditions. They are intended to provide a fair and practical framework for both parties and to reflect standard expectations for service delivery, payment, responsibility, and compliance. If you do not accept any part of these terms, you should not continue with the booking request or permit the service to begin.